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ASP Launches Operations at Winnipeg International Airport
By Delal Mharbi, YWG Operations Manager
ASP Incorporated is excited to announce the successful launch of our services at Winnipeg International Airport on April 1st. Our offerings include information desk management, roving customer assistance, and efficient baggage and cart handling, underscoring our commitment to enhancing the passenger experience.
Our customer service extends to proactive engagement with travellers, wayfinding assistance, and support for accessibility and irregular operations. Additionally, our baggage handling and cart services contribute to a positive and seamless experience throughout the airport.
This smooth transition was achieved through the hard work and dedication of our entire team. We are honoured to be part of making Winnipeg International Airport a more welcoming and efficient travel hub.
Key personnel such as Executive Vice President Gadi Shamni from ICTS, Vice President of Operations Humberto Pimentel, Director of Aviation Services Garinder Grewal, and Customer Services Manager Dalel Mharbi were present to ensure a successful launch. We thank the Winnipeg Airports Authority (WAA) for their support and hospitality during this transition.
We value our partnership with WAA and are dedicated to contributing to their success. Thank you to everyone who played a role in this achievement. Let’s continue to set new standards for excellence in airport services.
I wanted to send a note of gratitude to you and your team for the amazing support yesterday. I was on the floor most of the day and every time I saw an ASP staff they were working hard, servicing passengers and looked like they were enjoying themselves. Thank you for being so flexible with the lastminute plans.
Julie Chapko | Accessibility Specialist and Operations Support, Winnipeg Airports Authority