By Natasha Stephenson-Belle , Resource Planning

As we navigate through COVID-19 as a company we have seen changes to the contracts that we support. Hours are decreasing in some areas, and in other areas demands for our services are drastically increasing. COVID-19 has also brought us a tremendous amount of new work involving screening, respite shelters, arrivals testing and the list goes on. With all this change due to the pandemic, understandably so, all these new demands were pushed on us very abruptly, with little notice.

We want our ASP family to understand that each call we receive is very important to us. There is not a call that is more valuable than another. In fact, our team cannot see who is waiting in the queue to speak with us. Our calls are routed by first call initiated to scheduling. This includes if our CEO, Dean were to call our scheduling line. He would have to wait just like everyone else for the next available scheduler. We treat every call with the same importance and do not want anyone to feel like they are being ignored because of extended wait times.

To help alleviate the current hold times you might be experiencing, our Resource Planning team wanted to share a few tips that could help you save time when contacting us. We also wanted to provide you with more insight on the contracts that we support daily. We acknowledge the wait time to speak with scheduling has increased due ¬to the recent staffing spikes and are working diligently to shorten the wait times. To help alleviate and manage these wait times, we are asking you to be prepared when calling scheduling.

Start the conversation off by letting us know your first and last name and the area and/or contract you typically work for with ASP. This helps us to zero in on the location you are more than likely going to need assistance in regard to your schedule. Currently, our team of schedulers support the following areas within ASP:

  • Sudbury Airport – Aviation Security Services
  • Pearson Airport – Aviation, Customer Service, & K9 services
  • Commercial – Respite, TTC, Union Station, K9 Services, and much more
  • Residential – Condominiums across the GTA
  • Crossing guards – Over 310 locations across the GTA per day
  • Billy Bishop Airport – Aviation Customer Service
  • Ottawa Airport – Aviation Customer Service
  • Calgary, Alberta – Aviation Security Services

Follow up with your ASP employee ID. Your employee ID is 4 digits in length and is probably the most valuable information you could give us as it makes for a quick and exact search in our system. You would be surprised with the number of employees who have the exact same name.

Most of the contracts we schedule for have all our available shifts posted on the inTime portal. We encourage everyone to review the available posted shifts and sign up for the shifts that fit your availability. This saves time for you and our team if you come prepared to discuss picking up shifts you see available. These shifts will list the start and end times, location, and date. This could be a great tool for you to use if you would like to build a schedule, or even if you are looking to pick up additional shifts.

Here is a sample of what we are hoping you could help us with:

Scheduler: ASP Scheduling, how may I help you?

Front Line Employee: Hi, I’m a Respite protection guard. My name is Amy Jones, employee ID: 5987

Scheduler: One moment while I pull up your file….How may I help you?

Front Line Employee: I saw a few shifts on the portal that I signed up for. Could you let me know if I can have those shifts assigned to me please?

We value and appreciate how flexible our front-line employees have been with the changing demands from our clients. It is because of you that we are able to deliver on our staffing requirements on a daily basis. We will continue to need to work together in the spirit of our ASP family philosophy in order to be successful.

Help Us Help you! We look forward to hearing from you soon.


By Darren Scott, Resource Planning Coordinator

For security reasons, every 40 days your password for the inTime app will need to be reset. Please follow the below directions to reset your password.

1. Select Forgot your password

2. Enter Organization ASPInc, username and select Reset

“Every 40 days, your inTime app password will need to be reset.”


By Jasmine Khimany, Human Resources Manager, Aviation & Human Resources Manager, RES/CIC

Stephanie Power

Stephanie Power has joined ASP as a Human Resources Business Partner for the Residential/Commercial Division. Stephanie brings about 5+ years of experience working in Human Resources for industries such as aviation, financial and retail. Prior to ASP, Stephanie worked at Lastman’s Bad Boy Furniture as Human Resources Manager. She has completed the Human Resources Administration program from Seneca College and is currently pursuing her CHRP designation. Stephanie’s approachable and optimistic personality along with her other traits makes her a wonderful addition to the ASP HR Team.

Jacinth Rose

Jacinth Rose has joined ASP as an Administrator for the Residential/Commercial Division. She will be responsible for supporting the security side of the business by managing a variety of administrative tasks. Jacinth brings strong administrative and customer service experience. Prior to her current role at ASP, Jacinth worked at Pusateri’s Fine Foods as an Administrative Assistant. She has completed her Diploma in Business Office Management from Centennial College. Jacinth’s calm, positive and friendly personality makes her a great fit for the ASP Team.


By Neeru Panjwani, Human Resources Manager – Aviation & Human Resources Manager, RES/CIC

It is our pleasure to introduce and welcome the following new members in our team. Please join us in providing a warm ASP welcome to all the new members. We are proud to have you all as part of our team.

Jason White

Jason White has joined ASP as Technical Writer and will be reporting to Debbie Ciccotelli, Vice President of Strategic Initiatives.

Jason has over 10 years’ experience as a professional technical writer with extensive project management and operations experience. In his past positions, Jason has led numerous RFP proposals as well as written policy and procedural templates, user manuals, reports, presentations, white papers, and newsletters. Jason holds a master’s degree in Communications, a bachelor’s degree in Cultural Studies, and Lean Project Management Training from York University.

Jason’s technical writing and project management expertise combined with his friendly personality and collaborative approach will be a definite asset and a good fit for the ASP family.

Trisha Murray

Trisha Murray has joined us as Client Services Manager in the Canine Department and shall report to Vince Bozzo, Senior Director of Operations.

With over 20 years of rich experience in account management, client services and marketing and her diverse understanding and awareness of construction, software and technical support industry, Trisha has had many achievements like ERP implementation, developing projects that led to achieving sales and revenue targets and implementing client loyalty metrics to name a few. She has also been a successful entrepreneur in the field of 3D technical designing.

Trisha is fluent in Spanish and French in addition to English. Her extensive experience and skills will be surely instrumental in the growth of the newly acquired FedEx Canine Contract.

Angela Kuehnel

Angela Kuehnel has joined ASP as Canine Trainer and will be based out of Quebec. She will report to Mr. Vince Bozzo – Senior Director of Operations. Angela has over five years of experience in dog training, kennel management, animal shelters, dog boarding, animal care and canine behavior and nutrition. Angela is a Certified Canine Specialist and a professional Dog Groomer. She will be responsible for training of all canine handlers that will be a part of the FedEx Canine contract across Ontario, Québec, Nova Scotia and New Brunswick. Angela is trilingual in English, French and German. Angela’s unique knowledge and experience in canine training and management along with her positive and motivated personality makes a great fit for the department and the company.


By Cliff Sampogna, Director Operations RES/CIC

I have had the pleasure of working within the security field for about 23 years. Over that time, I have worked with a lot of very good and dedicated people that not only care about what they do but about the organization they work for.

One of the people I have seen grow and become a true leader is Kevin Ravindran. Kevin has been with ASP since January 2016 and he started with us as a guard at one of our unique sites. He has worked his way up to a Supervisor position and has grown to become one of our Mobile Supervisors.

I have personally watched Kevin grow over the last 5 years and have enjoyed watching his maturity, leadership and drive to succeed blossom into what it is today.

Kevin is an integral part of the success we see at his site and he is a large part of the reason why ASP Security is successful. Our client has a large amount of confidence and respect for Kevin and relies on him for the day-today operation of the site within the security team.

I wanted to personally thank Kevin for his dedication to making sure he not only performs at the standard we expect but exceeds it every day.

I am very honored and humbled that I get to work with so many people like Kevin within our team and I cannot thank you all enough for what you do and how you dedicate yourselves to the organization.

“I have personally watched Kevin grow over the last 5 years”


By Bryan Joly

The Training Department is happy to announce 200 guards have been successfully trained in Managing of Resistant Behavior. Managing of Resistant Behavior covers nonviolent de-escalation techniques in a safe and productive way. The goal is to have all guards well versed in de-escalating stressful situations through talking. Guards learn about what it feels like to be in a crisis, the different stages of a crisis, and how to handle each stage. Guards also learn difference between a threat and venting. This training consists of lectures, role playing activities, case studies, observing recorded videos, and classroom discussions. RES CIC is very proud to have this as an integral part of its Use of Force training and part of our division’s culture.

“200 guards have been successfully trained in Managing of Resistant Behaviour.”


By Rachel Raposo, Service Delivery Manager

Andrew joined the team in September 2020. He brings 16 years of security background to ASP. During his time with ASP, he always goes above and beyond. Whether it’s supporting the operation or providing office support, Andrew is eager to support his team in any way he can. Andrew consistently shows his dedication and work ethic. Recently Andrew took on a more administrative support role, and that is when we got to see him as a swiss army knife. He adapted, learned, and gained new skills. Andrew is a staple to the ASP team, and we are happy to have him on our team.

Get to Know Andrew

  1. What is the best career lesson you’ve learned so far? Everyday you will learn something new. And be accountable.
  2. If you were a wrestler what would be your entrance theme song? Bad Boyz theme song
  3. What is a fun fact about you many people may not know? I am terrified of heights

By Asad Abbas, RES/CIC Operations Manager

At the end of every term, the top 3 in each category will receive an excellence pin to wear on their lanyard along with a prize (gift card of their choice). 1st place winner from each category will be awarded a $100 gift card, 2nd place winner will be awarded a $50 gift card and 3rd place winner will be awarded a $25 gift card. A Grand Prize will be awarded at the end of the year to who has the most stars overall from all 3 terms

Crossing Guards are a very important part of the ASP family. At the end of the last year, the City of Toronto asked ASP to stop providing CG services because of schools’ closure. This closure of Crossing Guard Services remained in effect till 15th February 2021. This was definitely a difficult time for all of us. We resumed crossing guard services on 16th February 2021.

It is very important for us to use every opportunity to recognize our crossing guards. Therefore, we have created the STAR program. The STAR Program is created to improve crossing guard morale and engagement, by providing on the spot recognition to those who are “caught” going above and beyond. The program is designed around 4 categories: Following Proper Procedures, Customer Care, Attendance and Public Appreciation that directly impact the overall customer experience and Crossing Guard efficiency & effectiveness.

Each Crossing Guard with an active crosswalk will receive an ASP Lanyard with the Star Program tracking card attached. Delivery will be via site visits from our Mobile Supervisors. Whenever a guard is observed going above & beyond, they will be issued a color-coded sticker to attach to their card. Stars will be awarded on the spot daily by Managers, Supervisors, and on receipt of Public, City and Other Crossing Guard’s positive feedback. The guards with the most stars in each of the categories at the end of every term will be rewarded with gift cards of their choice. With recent COVID-19 shutdowns, our Crossing Guard services are currently on hold. We look forward to welcoming back our guards in the fall.

ASP Lanyard
with STAR Program
Tracking card


By Sean Gallagher, HR Recruitment Manager

The recruitment team appreciates the effort from everyone throughout the A.S.P. Incorporated organization who have been trying to refer qualified candidates to our growing company. For 2020, we received over 60 referrals from current employees and 40 referral bonuses have already paid out. The additional bonuses will be paid when the referred employees complete their 3 months of probation.

We are asked questions about how to refer candidates and what we are looking for. We are always looking for referrals. Here’s what you should know:

1. How do I refer a friend for a position with A.S.P. Incorporated?

A: There are a few different ways you can do this, the first being giving them the “refer a friend” cards that are available from any ASP recruiter and writing your name on the back. The second choice is to ask your referral to forward their resume to recruitment@security-asp.com. Please make sure they put your name on the e-mail or you can send their resume to us. The last one is to have your referral visit www.security-asp.com where they can click on “current opportunities” and apply for any position they feel they are qualified for and they can add your name under “How Did You Hear About This Position?”.

2. I have referred someone, and they were hired, when and how do I receive my referral bonus?

A: Good question! If your referral was hired, they now have to attend training and work with us for 90 days consecutively. As soon as your referral hits their 90 days, Sean Gallagher, the Recruitment Manager, gets a notice and informs Accounting as to pay it out. You would then receive the bonus on your next paystub.

3. My referral wasn’t interviewed or selected; did I do something wrong in the process?

We receive hundreds of referrals over the year which is amazing, but a good number that don’t qualify for the positions they apply for. Don’t get me wrong, we do offer other positions if we feel they are a fit them but sometimes it doesn’t work out.

I would suggest this rule of thumb:

Crossing Guard:

  • Outgoing personality!
  • Ability to travel throughout North York and/or Etobicoke
  • Availability for Monday-Friday 7am- 4pm weekly.

Access Control or TTC Screeners:

  • Customer service experience
  • Entry level security experience (valid Security license)
  • 3-4 days of open availability
  • Ability to work consistently overnights preferred

Specialists/Supervisors:

We get a lot of interest in these positions, they require:

  • 2-5 years of Tactical Security experience
  • Supervisory background/experience
  • Ability to work 12-hour shifts

We appreciate and review all referrals brought forward by our employees, and we try our best to find a fit in our company that matches each level of experience.

We encourage those who aren’t selected to try again in 6 months, and we will definitely re-evaluate at that time. Simply have them re-apply and have them add your name again.

NOTE: If you are looking for a Supervisor position because it is labeled as a NOC B job, Specialists and Mobile positions have Supervisory tasks and duties so they would qualify


We remember

workers who have died, were injured, or became ill from their job.

We commit

to protecting workers and preventing further workplace tragedies.

Marked annually in Canada on April 28, the National Day of Mourning is dedicated to remembering those who have lost their lives, or suffered injury or illness on the job or due to a work-related tragedy.

#DayOfMourning

Observance

The National Day of Mourning is not only a day to remember and honour those lives lost or injured due to a workplace tragedy, but also a day to collectively renew our commitment to improve health and safety in the workplace and prevent further injuries, illnesses and deaths.

How to support

Traditionally on April 28th the Canadian flag has flown at half-mast on Parliament Hill and on all federal government buildings. Employers and workers have observed Day of Mourning in a variety of ways over the years. Some have lit candles, laid wreaths, worn commemorative pins, ribbons or black armbands, and paused for a moment of silence.

In light of the coronavirus (COVID-19) pandemic, we encourage organizations, communities, and individuals to consider holding or supporting a virtual event, or simply pause at 11:00 am on April 28 for a moment of silence. These acts of remembrance help to honour the lives lost or injured due to workplace tragedy, while also acknowledging the sacrifices of frontline and essential workers who have died or become ill serving during the COVID-19 pandemic.

Employers and individuals can also show their support and commitment to a safe workplace by promoting the social media cards and messages provided by CCOHS at the bottom of this page. By sharing these messages, you are reminding more people to put health and safety at the forefront of their work and helping to prevent further work-related injuries and loss of life.

Beyond the statistics

The most recent statistics from the Association of Workers’ Compensation Boards of Canada (AWCBC) tell us that in 2019, 925 workplace fatalities were recorded in Canada. 882 were male workers, and 43 were female workers. Among these deaths were 29 young workers aged 15-24.

Add to these fatalities the 271,806 accepted claims (an increase from 264,438 the previous year) for lost time due to a work-related injury or disease, including 33,615 from workers aged 15-24, and the fact that these statistics only include what is reported and accepted by the compensation boards, there is no doubt that the total number of workers impacted is even greater.

And it’s not just these numbers on which we need to reflect. With each worker tragedy there are loved ones, family members, friends and co-workers who are directly affected, left behind, and deeply impacted – their lives also forever changed.

History

In 1991, eight years after the day of remembrance was launched by the Canadian Labour Congress, the Parliament of Canada passed the Workers Mourning Day Act making April 28 an official Day of Mourning. Today the Day of Mourning has since spread to more than 100 countries around the world and is recognized as Workers’ Memorial Day, and as International Workers’ Memorial Day by the International Labour Organisation (ILO) and the International Trade Union Confederation (ITUC).

It is the hope of CCOHS that the annual observance of this day will help strengthen the resolve to establish safe and healthy conditions in the workplace, and prevent further injuries, illnesses, and deaths. As much as this is a day to remember the dead, it is also a call to protect the living and make work a place where people can thrive.

Source: Fatalities, by Age and Jurisdiction 2019, Association of Workers’ Compensation Boards of Canada (AWCBC), National Work Injury/Disease Statistics Program (NWISP)

Source: Lost Time Claims, by Age and Jurisdiction, 2019, Association of Workers’ Compensation Boards of Canada (AWCBC), National Work Injury/Disease Statistics Program (NWISP)

For further statistical information visit the AWCBC National Work Injuries Statistics Program.