ASP Staff, Author at ASP Security Services

By Noman Butt, Operations Manager

Marsela Mecaj

On September 12, 2023, at the T3 KLM Lounge Upgrade Ceremony, Marcela showcased her exceptional skills and professionalism while assisting a large group of clients. One client who attended the T3 KLM Lounge Upgrade Ceremony had this to say about Marcela’s contribution: “Please note that Marcela was also a star and assisted with this large group so professionally.”

Marcela’s dedication to her work and her ability to lead within a group setting have consistently exceeded the expectations of our clients. Way to go Marcela!

Surinder Sandhu

Surinder Sandhu is a remarkable individual who has been tirelessly safeguarding one of the most challenging posts at Terminal 1, and she has gained a track record in Terminal 1 in thwarting security breaches. Surinder has successfully detected and halted several attempts to breach security protocols and prevented potential threats from infiltrating the airport. Her keen eye for detail, quick thinking, and dedication to her role have undoubtedly saved the day on numerous occasions. Despite the myriad of challenges posed at that location, she has continuously demonstrated unwavering dedication and exceptional performance in her role, and she diligently ensures the security of passengers and staff alike. Her vigilance and quick responses have made the airport a safer place for all who pass through her post. Great job Surinder!!!

Ahmedsadik Isse

In the bustling world of airport terminals it’s not uncommon for moments of panic and chaos to unfold. However, on one eventful day, the quick thinking and instincts of our vigilant guard Ahmedsadik prevented a potential catastrophe from occurring. The incident began when a young child was scared to step off the escalator Ahmedsadik promptly and without hesitation pressed the emergency button. The significance of Ahmed Sadik’s intervention cannot be overstated. Had he not acted promptly, the escalator could have continued its descent, potentially triggering a domino effect of congestion and injuries. Ahmed’s actions disrupted this potential chain reaction and ensured the safety of everyone on the escalator. His timely intervention not only protected passengers but also showcased his dedication to safety and his role as a guardian angel in the terminal. The Greater Toronto Airports Authority (GTAA) and ASP recognized Ahmedsadik’s quick thinking and heroic actions. His timely intervention undoubtedly prevented a major incident and garnered appreciation for his dedication to safety.

Tajinder Sunner

In the realm of airport security, individuals like Tajinder are unsung heroes who ensure the safety of passengers and staff on a daily basis. Recently, an incident at Tajinder’s post put her unwavering dedication to the test. She rose to the challenge and exceeded expectations, going above and beyond her duty by sacrificing her personal break time to assist in identifying a person involved in a security breach. She recognized the urgency of the situation and in a selfless act of dedication, Tajinder put the needs of the airport and its passengers above her own. She entered an aircraft to identify the individual responsible for the breach. Her commitment led to successful identification, ensuring that the appropriate authorities could take over the situation. Tajinder demonstrates the indispensable role played by dedicated security personnel in preserving the integrity and safety of GTAA. Keep up the amazing work!

By Anissah Dia, Supervisor

Maria Espinel

Maria Espinel joined our ASP family in 2018 and has shown commitment and passion for her role. It is evident that she loves her job, and her enthusiasm is contagious among her colleagues.

Whether it’s offering a helping hand to her peers or going the extra mile to ensure the happiness of our passengers, Maria consistently demonstrates her commitment to the success of our organization.

We’re confident that Maria’s dedication will continue to drive our success in the years ahead. Thank you Maria for your dedication to ASP.

Riquiel Keudem

Riquiel Keudem has been with us since 2021. His versatility and dedication are truly exceptional. Not only is he a great civil engineer, but he also has the responsibility of a Lead Customer Service Representative at ASP.

Riquiel’s outstanding qualities extend beyond his professional expertise. He is known for his kindness, compassion, and impeccable organizational skills. His caring nature is evident in the way he interacts with colleagues and passengers, always going the extra mile to ensure their needs are met. His work ethics and positive attitude are an inspiration to us all. We are fortunate to have him as a part of our ASP family, and we look forward to witnessing his continued success.

Thank you Riquiel for the positive energy you bring to our team each day!

By Russ Fox, Master Trainer K-9

The ASP K-9 unit isn’t just about dogs! Our members are very active in their communities.

Handler Reyaz Prahalad’s team won their cricket league championship.

Way to go Reyaz!!!

K-9 assistant trainer Isiah Barath’s soccer team won the league tournament this past summer.

Congratulations Isiah!!

Handler Sandra Herbert in Quebec won for Agility (Standard Novice) and Jumper with Weaves, her corgi.

A big congratulations Sandra!!

Master Trainer Russ Fox and his German Shepherd Hasco received “helpers choice award” from their participation at the German Shepherd Nationals held in Saint Johns.

Huzzah for Russ and Hasco!!

Dianne Herold, a handler in Ontario, and her German shepherd Magnolia, competed at the Agility Association of Canada’s National Agility Championships in August in Maxville Ontario. They placed 6th overall in their division. They also qualified to run in the Steeplechase Final, where they finished in first!

Woot woot Dianne and Magnolia!!

Handler Christine Levigne from New Brunswick prepared hard for 20 weeks for her first body building competition, and she came home with two medals placing in the top 3 in both of her categories.

Your hard work paid off Christine – congratulations!!

We congratulate all our members on their successes over this past summer!

By Humberto Pimentel, VP Operations

I am thrilled to extend my heartfelt congratulations to the entire team for your outstanding efforts and unwavering dedication in providing our security services at the Veld Music Festival this past summer.

Your commitment to excellence and your ability to work as a team to take on the challenges head-on in a very short time frame before this event was truly remarkable. Through your dedication, you have demonstrated the remarkable heights that can be achieved when a team comes together with a shared purpose and an unyielding spirit.

By flawlessly securing the Veld Music Festival, we have not only demonstrated our continued competence in event security, but also reinforced our reputation as a trusted partner and security professionals. Our dedication has undoubtedly elevated the standards of safety and operational excellence within the event management industry. As we reflect on this achievement, let us also look forward to the bright future that lies ahead for our team. Your success in securing the Veld Music Festival serves as a testament to your capabilities and sets a high standard for all our future endeavors.

Once again, congratulations on a job exceptionally well done! Together, we have proven that when we unite our efforts and work towards a common goal, there’s no limit to what we can achieve.

By Humberto Pimentel, VP of Operations

I am thrilled to share the fantastic news with you that we have recently won a new City of Toronto respite security contract!

This is a significant achievement that reflects your dedication, expertise, and unwavering commitment to excellence.

Your outstanding performance at our current respite locations was pivotal in securing this new opportunity, featuring four new permanent respite properties and a host of other seasonal locations including warming and cooling centers.

Winning this contract is a testament to the trust and confidence that the City of Toronto has in all of our capabilities.

I want to extend my deepest gratitude to each and every one of you for your hard work and professionalism. You have all played a role in making this exciting expansion possible.

As we move forward there will be new challenges and responsibilities but I am confident that together we will rise to the occasion and continue to exceed our client’s expectations. Let’s leverage this success as a springboard to achieve even greater heights in the future.

Kat Szumacher will continue to be the Operations Manager for this contract.

By Humberto Pimentel, VP Operations

ASP provides security and K9 detection services at the IAMGOLD Côté Gold mine, which is located in the Chester and Yeo Townships in northeastern Ontario. It is approximately 125 km southwest of Timmins and 175 km northwest of Sudbury.

Our guards and handlers live on site while on duty. They have their own rooms and handlers equipped with a TV and 24/7 access to the games room, which has a snooker table and board games as well as a gym and movie theatre. Meals are provided, including vegetarian options. Our team is working hard to keep the operations safe and secure, and we wish to thank them for their dedication. Keep up the great work!

By Shine Mathew, Service Delivery Coordinator

September 30th is a very important day for Indigenous people in Canada. It is known as Truth and Reconciliation Day, and it is a time for Canadians to reflect on the harm that was done to Indigenous people through the residential school system, and to commit to working towards reconciliation. This day is an opportunity for all Canadians to learn about the history of residential schools and to understand the ongoing impacts that Indigenous people continue to face as a result. As part of the awareness program within ASP Residential and Commercial Guard teams, wristbands have been distributed to promote Truth and Reconciliation Day. These wristbands serve as a reminder that we all have a role to play in the ongoing process of reconciliation.

The wristbands distributed as part of the awareness program are a powerful symbol of solidarity with Indigenous people. They serve as a reminder that we must all work together to acknowledge the harm that was done, and to commit to building a better future. By wearing the wristbands, the Residential and Commercial Guard teams are demonstrating their commitment to reconciliation, and their willingness to learn and grow. This is an important step from ASP Security Services towards healing and building stronger relationships between Indigenous and non-Indigenous peoples in Canada.

ASP Security Services guides its actions towards indigenous awareness, justice, restoring truth and building meaningful relations with the community.

By Andrew Catney, Resource Planning Manager

Kevin began his ASP journey in 2021 when he joined the Security Specialist team at Toronto Pearson International Airport. Following that, Kevin was assigned the role of Acting Operations Manager at Calgary Airport. Thereafter, Kevin joined the Resource Planning team in Burlington in December 2022.

Kevin Hepburn was just honored by the Respite Centre security team with the Peer Recognition Award for his outstanding contributions and dedication. This award is a testament to his hard work and the high regard in which his colleagues hold him.

Kevin’s peers unanimously selected him for this recognition due to his consistent commitment to excellence, his willlingness to go above and beyond to support the team, and his positive attitude that uplifts everyone around him. Kevin’s contributions have not only enhanced our productivity but have also created a more enjoyable work environment for all of us.

The Peer Recognition Award is a symbol of our collective appreciation for Kevin’s efforts and a token of our gratitude for his unwavering support.

We value Kevin’s presence on the team and look forward to witnessing his continued success and growth in the future.

Once again, congratulations to Kevin on this well- earned recognition. His contributions make a significant difference, and we are fortunate to have him as a part of our team.

By Shine Mathew, Service Delivery Coordinator

The RES/CIC division was honoured to present the Respite Employee Choice Award for 2023. The best employees in each category were selected by guards via survey. Congratulations to all our winners and a big thank you to the guards who participated in the survey.

Best Respite Rapid Response –
Saikrishna Penjarla — Best Respite Rapid Response – Saikrishna Penjarla

Best Respite Supervisor – Komaldeep Kaur
(Award distribution picture – Ops Manger Kat Szumacher, Komaldeep
Kaur, Dixon Hall Team lead – Praneeth De Silva)

Best Mobile Patrol Supervisor – Manish Munukuntla
(Award distribution picture – Ops Manger Kat Szumacher
and Manish Munukuntla)

By Debbie Ciccotelli, VP Strategic Initiatives

Offering outstanding customer service is ASP’s key differentiator and what enables us to not only retain existing clients, but also attract new clients. Our customers are the lifeblood of our business, so it’s crucial that they always feel valued, assisted, listened to, and confident when they interact with us.

Our reputation precedes us. The better our business reputation, the higher our existing customers will think of us and (perhaps just as importantly) the more other clients will want to work with us — both of which are incredibly important for retaining clients and growing our business.

In today’s competition-driven marketplace, our focus must be on our customers and each of you is crucial to achieving this goal.

Front-line employees are the face and brand ambassadors of both ASP and our clients – it is our employees who make sure the job gets done on time and above expectations. They interact with customers every day and each interaction reflect the value, culture and vision of the company.

Employees impact the business environment through the ways in which they interact with each other as well as how they respond to customers.

Sometimes, employees interact with each other in the presence of clients. If they are helping each other to meet customer needs, they are creating a positive image; if, however they are bickering or acting territorial on the floor, they are fostering a negative image of the company.

To deliver exceptional value and service, employees must be committed, motivated, and inspired to serve and support our clients and their customers.

Understanding how to become and maintain a customer- oriented mindset can help us establish a brand as an industry leader for quality and service.

It is important that every employee understands how valuable their role is in relation to customer service and client retention, which is of great importance to both the present and future of the company.

Simply put, motivated, and engaged employees create satisfied customers. When we commit to going above and beyond for our customers, three things will happen:

Here are some tips:

Always maintain a professional, polite, friendly, and helpful demeanor
Project a professional image and adhere to uniform policy and/or dress code
Make every effort to exceed client/customer expectations
Follow Post Orders and Standard Operating Procedures
Build rapport with customers which can help to anticipate their needs and preferences
Put yourself in the customer’s shoes – actively listen, empathize with each customer’s unique situation and needs
Smile, greet/welcome, maintain eye contact and assist
Communicate effectively – transmit clear and concise information – answer questions, address issues, describe services and provide direction or guidance
Pay close attention to your tone, volume, and manner of speaking
Pay attention to your body language – gestures, facial expressions and posture can make an impression e.g., if you stand by the entrance in a hunched position and a wrinkled brow, it may give the impression you are unalert or lazy. But if you are standing straight, with alertness in your eyes, politely smiling upon entrance, it would suggest that you are approachable and aware of your surroundings simultaneously. See the difference?
Be supportive of other team members
Resolve tension or issues and create positive solutions by using effective conflict resolution skills
They will become more loyal because they know that we care about their business
They will become champions for ASP within their organization
Most importantly, they will share their experience with their colleagues and friends