By John Gangasingh, Manager Operations, Residential/Commercial Division

As we go into spring, ASP is managing the security services contract for our high-profile client, Brookfield Properties, at the site of Bay Adelaide Centre (BAC).

BAC is soon-to-be the largest commercial/financial towers in the Toronto downtown core/Financial District.

Ms. Erin Deslippe is ASP’s Site Supervisor, overseeing all operational aspects of her present buildings and team of approximately 32 full-time guards, shift supervisors and 10 part-time guards.

The Residential/Commercial Division is very proud to retain such a strong and loyal leader. Erin has that natural ability to build strong relationships with her team, creating that strong, engaged team spirit that you just can’t train for!

Erin easily shines as an operational leader in our niche industry, due to her police foundations, educational background and her many years of security frontline and leadership experience.


Erin Deslippe, Site Supervisor, Bay Adelaide Centre (Brookfield Properties)

We are very appreciative and supportive of Erin’s day-to-day efforts and all of her strong team’s due diligence in getting the job done!

Thank you, Erin and your awesome team! Keep up the great work!


By Mike Moledzki, Service Delivery Manager, Residential/Commercial Division

I wanted to take this time to introduce a Site Supervisor worthy of getting to know: Michelle Roy.

Michelle has been with ASP since November 2018 and she has taken on the role of Site Supervisor at St. Lawrence Market.
She has shown great leadership and dependability for the past four months, with praise from both her coworkers and client. We have definitely chosen the right person for this job. She has over nine years of experience in the security industry and it shows on every shift.

In 1991, she enlisted in the Queens Own Rifles as a Private, where she served as admissions assistant. She then worked with Toronto Police as a co-op student, learning valuable lessons from both experiences, whether it was defusing a tense situation, or using her customer service experience to help a customer or tenant.

Michelle has made a big impact and she shows it with a great ability in creating a comfortable and calming environment at St. Lawrence Market. She leads by example to all guards working at this location, by always being ready to put in the extra time when the site needs the help without a second thought, by creating procedures and standards for her guards to use when she is not on site, and by always being available for questions when she is not on the clock.


Michelle Roy, ASP Site Supervisor, St. Lawrence Market (City of Toronto)

Her leadership has not gone unnoticed, Michelle has put in her time and shown great promise. Great job, Michelle!!


By Sean Gallagher, HR Recruitment Manager

This quarter’s article highlights the career of Ramakrishna Malkapuram, and his long-standing dedication to ASP

As an employee with ASP for over nine years, Ramakrishna’s initiative has enabled him to continuously grow within the company. Prior to his years with us, Ramakrishna began his career in Security with the Superior Court of Justice in 2009 – the place where his passion for security and law enforcement began.

Ramakrishna Malkapuram, Training Coordinator.

Interested in Aviation, Ramakrishna sought a role in Access Control with ASP in 2010 at Billy Bishop Toronto Centre
Airport. It took him less than a year to shine as a leader for our company, as he was shortly thereafter promoted to Supervisor at Toronto Pearson International Airport (Toronto Pearson). Ramakrishna continued to grow and develop until his next challenge was accepted.

In 2015, Ramakrishna was chosen to participate in the Behavioral Recognition Training course – a requirement for all Specialist and Canine team members. It was at this point when Ramakrishna continued to shine and display his ever-present interest in advancements within ASP As a result, he was selected as a Casual Specialist at Toronto Pearson. In 2016, Ramakrishna was selected as a Casual Access Control Training Coordinator, to provide support to David Ramlagan as guard volume increased.

It was here that it became obvious Ramakrishna’s knowledge in policy and procedural requirements made him an excellent choice for Training Coordinator, alongside David Ramlagan, and in 2018, Ramakrishna was made the permanent Training Coordinator for the Aviation Security Division in Toronto Pearson.

“Ramakrishna has been one of the most dedicated members of the ASP team and continues to set the bar high, by accomplishing his set goals with an unwavering, positive attitude that some deem absolutely infectious in the work place, making him an absolute pleasure to work with. He is the definition of passion and work ethic, which is continuously recognized through numerous awards and promotions throughout his years with ASP”

Ramakrishna, thank you for everything you do daily for our company!


By Garinder Grewal, Service Delivery Manager

Pease join me in extending best wishes to Frederik Babani, who retired from ASP on March 31st, 2019.

Frederik has been an esteemed member of ASP for 11 years and he has always been a diligent worker. Although he will be sorely missed and impossible to replace, he has more than earned the right to spend more time with his loved ones. Please join me as I extend our warmest wishes for the future to Frederik and his family.

A few words from Frederik:

“I would like to thank you and all the management staff from Burlington Office and Pearson Airport Office for all the great opportunities and experiences I have had at Pearson Airport

ASP provides now so many different quality services and there are so many young and old age guards with so much diversity of experiences. There are many upright accomplishments, but I would like to highlight one example of the great work, the website aspinc.ispringlearn.com. It is a very powerful training resource for the new and old guards to provide and refresh their knowledge.

While I look forward to enjoying my retirement, I know that I will miss ASP – Company. I will remember always the old times working with you and I wish you well in your business and personal life.”

David Ramlagan (Training Coordinator – Aviation) and Frederik Babani (Retired)
Garinder Grewal (Service Delivery Manager), Frederik Babani (Retired) and Noman Butt (Client Support Manager)

By Neeru Panjwani, Human Resources

ASP joined hands with Sensitivity Training Canada, a leading provider of sensitivity training that builds respect in the workplace.

Sensitivity Training Canada conducted a training session for all ASP people managers in the OSR division at Toronto Pearson International Airport and all support functions at our head office, including Human Resources, Scheduling, Finance & Accounting and Operations.

Continuing our belief and practice of developing our employees, the training provided an excellent learning opportunity regarding the nuances of building healthy work relationships and achieving healthy resolutions to workplace conflict. The training provided critical information and strategies for building a psychologically safe work environment that supports the mental well-being of employees.

As we work with an ethnically diverse workforce, the session also enabled the managers with tips on cross-cultural sensitivity.

The managers were trained on business- critical skills of building a collaborative work environment and restoring normalcy after a workplace incident.


By Deborah Ciccotelli, Director, Strategic Initiatives

I have been filling in as interim HR Manager for the past month and it has been a great learning experience.

I have also had the pleasure of working with the wonderful Human Resources (HR) team at both the Corporate Office and the Airport.

It is important to recognize that HR is a critical Department within any organization. In addition to the many administrative functions it performs, HR is also there to support and assist managers, as well as serve our employees and ensure that their rights and needs are met.

HR is a complex department; responsibilities vary from recruitment and onboarding to benefits and compensation, to claim and complaint investigation to performance management and organizational effectiveness.

There have been many changes in HR with some recent departures and the arrival of our new HR Generalist, Neeru Panjwani (pictured on the left).

We also welcome HR Consultant Kelly Neri on board, who is assisting the head office team in streamlining workflows and processes between Operations, HR, Resource Planning and Accounting as well as refining our new HRIS system. We hope to be in a position to begin to roll-out some of these process changes within the next week or two.

We held two Sensitivity Training sessions on March 26 and 27th and are planning a Calzonetti Leadership and Coaching session for our Calgary management team on April 23 and 24th.

Over the past month, I have truly been impressed with the passion and dedication of the HR Team and their enthusiasm to participate in the development of new processes, which will significantly improve the effectiveness and efficiency of HR activities and well as communication and information-sharing across departments. This team has been actively involved in these new initiatives while continuing with their extremely heavy workload, during a period where we are not yet fully resourced.

I would like to personally thank Sarah Jessop, Neeru Panjwani, Sushana Lindo, Sean Gallagher, Susana Borosic and Petra Nash for their dedication and commitment to the organization and for their patience and support in assisting and educating me in HR processes and activities, which has made my interim role as HR Manager memorable.


By Paul Parkinson, Director, Finance

The Ontario government is making changes to its OHIP+ Children and Youth Pharmacare program.

The changes affect OHIP-insured children and youth who are 24 years of age and younger.

What’s changing?
Children and youth with drug coverage through a private health benefits plan will access prescribed medicines through their private plan, as they did prior to the launch of OHIP+. Those with significant out-of-pocket costs, despite having a private plan, may apply for additional financial support through the Trillium Drug Program.

What’s not changing?
Children and youth with no drug coverage through a private plan will remain eligible for OHIP+. They will continue to receive drug benefits without co-payments or deductibles.

If you have any questions, please review the Ontario government’s amendment at http://health.gov.on.ca/en/pro/programs/dr ugs/opdp_eo/notices/exec_office_20190227. pdf.


By Susana Borosic, Recruiter

Spring is a time for new beginnings. Many take this time to think about elements of their life they want to improve, remove, or introduce for a well-rounded, healthy, and happy life.

Whether you are looking to start a gym membership, change your diet, reconnect with friends, read more, or simply maintain a positive mood, you can do it, and every day can be the day you begin your journey.

There are many things you can do to get started, but at the very basic, most fundamental stage, begin by maintaining calm and balance in your state of mind.

Life is full of stressful scenarios that are bound to happen. Our generation and our culture evolve around insurance for the “what-ifs” of the future. Beyond the monthly payment you make on your car, life, and mortgage, let it go. Don’t let the anxiety- inducing scenarios of what might happen, ruin your present state of mind.

When in temporary stressful situations during traffic or long drive-through lines at Tim Hortons, take a second before you get angry or react to those around you. When driving and someone is driving aggressively around you, change lanes and forget about it. The moment you let yourself feel anger, you allow situations to have power over you. If you’re in a long line-up and you’re in a rush, take a moment to think about yourself and your day before reacting. Remember that you could own your day by waking up early, making breakfast at home, or think about downloading the Tim Horton’s app for quicker pick-up to avoid lines in the future.

Stay centred before reacting. Only you have control over your thinking and emotions. You deserve to have a good day and it’s up to you!


Dy Paul Parkinson, Director, Finance

Do you have a discrepancy on your paystub?

To help us streamline and resolve your concerns quickly, we ask that you provide a clear response to what may be the problem, and to follow these steps before reacting:

  • Review your paystub closely.
  • Employees will often claim that they weren’t paid Holiday Pay from a statutory vacation. This is usually the first line on the paystub labelled “Holiday Pay.”
  • Change in a pay rate will result in more than one line on the paystub, reflecting the hours to be paid at the specified rate.
  • Feel you have missing hours? Check your employee portal and compare the number of worked hours vs. the total hours on the paystub. If there is a difference, please bring the difference up with your immediate supervisor by completing a payroll discrepancy form.

As good practice, be sure to check your employee portal often and bring to your Supervisor’s attention any differences right away so no adjustment is required after payroll is complete.

We process over 1,000 paycheques per pay! By reviewing the paystub closely and checking the employee portal often, together we can reduce the number of issues and ensure a quicker response to concerns that do come up.


By Darren Scott, Resource Coordinator

It is critical that all employees of ASP punch in and out for each shift. Failure to do so may affect your pay.

Punching in and out is simple using the InTime Scheduling App. Review the instructions below and if you encounter any difficulties, please contact your Supervisor or the Resource Planning Department.

  1. Download the InTime Scheduling App. The app is free and available on the App and Play Store.
  2. Open App and Login using the following Employee Credentials:  
  • Company: ASPINC
  • Username: your email address
  • Password: provided by the Resource Planning Department
  • Server: intime3
  1. Punch in at the beginning and end of your shift within the area specified on the app.

The InTime App has many other features:

  • View assignments and schedules
  • Submit leave requests
  • Sign up for additional shifts
  • Receive notifications of schedule changes