By Danna Hazanovsky, Service Delivery Manager, OSR.

The Operational Support Representative (OSR) team is excited to announce that we are launching French online learning modules on iSpring in the New Year.

We are creating e- learning modules that will have common airport-related phrases in French. The modules will include the phrase and/or word along with its phonetic pronunciation.

French learning modules will enable our team to continue to provide a world-class passenger experience in both English and French!

Passengers must be served in the official language of their choice.

As Canada is a bilingual country and Toronto Pearson International Airport operates under federal legislation, our ability to provide excellent service in both English and French will allow us to operate with ease in the aviation industry. It is essential for our team to have the knowledge of basic French airport-related items.

We plan to encourage and incentivize those who engage in further fluency practices such as enrolling in French-language courses and participating in other ASP French programming. All employees are encouraged to engage in the program; however, the modules will be geared towards the Operational Support Representative team.

As Toronto Pearson International Airport continues to thrive as a world-class leader in the aviation industry; ASP is thrilled to support and promote all initiatives that will contribute to Toronto Pearson becoming the best airport in the world!


By John Gangasingh, Manager Operations, ES/CIC Division RW.

Well, it has been our first official month with our new and exciting client, the Greater Sudbury Airport (YSB)!

Our strong leadership team truly made the operational transition a smooth one. I’d like to personally thank Michelle Rieux and Tyler Hilderbrandt for all their support and tireless efforts.

Both of you and your front-line team have truly made us a success. I know the Greater Sudbury Airport and the ASP team truly appreciate all your efforts!

Well done and keep up the great work! Merry Christmas and Happy Holidays!


By Garinder Grewal, Service Delivery Manager.

Do you work at Toronto Pearson International Airport?

The 2018 Safety Climate Survey is on-going until December 31st. The GTAA’s target this year is 10,000 surveys, so GTAA needs to hear what all workers think about safety culture at Toronto Pearson.

The information that the GTAA receives from each of you holds great potential in improving Toronto Pearson’s health and safety performance and reducing workplace injury rates. Complete the survey today to earn a chance to win great prizes!


By Jim Catney, Vice-President, Aviation and Transportation.

As I reflect on 2018, I am tremendously proud of our accomplishments; we continue to grow our business and continue to provide a high level of service to our clients.

The pride and effort by everyone, in all roles at ASP daily is why we are successful…it is a team effort.

In 2019, we will be focused on improving employee engagement at all levels in our organization. Improvement initiatives that intend to provide an improved working environment for our employees will be our priority. We are currently focused on recruiting and training additional employees to make sure we are well positioned with resources to meet the anticipated demand for our services throughout the upcoming year.

New security uniforms that include the Toronto Pearson logo will be introduced. The new uniforms reflect our continued partnership with the GTAA and our pride in being part of the Pearson airport team.

We have been reviewing every step of our current recruitment process. We are developing improvements to every step of the onboarding process for our new employees, we have restructured and expanded our Resource Planning department, and we are continuing to develop ongoing training modules to ensure employees are updated on new processes and procedures as they occur.

Our goal is to be the best aviation security and customer service provider in Canada; it will take a coordinated team effort to achieve our goal and I am confident that we will be successful.

I wish all of you and your families a very safe and enjoyable Holiday Season, and best wishes for the New Year!


By Noman Butt, Service Delivery Manager, Ad Hoc/Operations Manager, YYC (Acting).

We would like to take the opportunity to recognize some instrumental employees.

These people have gone above and beyond expectations. They stood out and therefore were personally recommended by their supervisors – their incredible contributions have not gone unnoticed. When we work together as a team, we all succeed!

Thank you to the following:

  • Sandeep MALHOTRA
  • Farzana HUSSAIN
  • Gurmeet GARCHA
  • Ruhama CHOWDHURY
  • Manjinder GILL
  • Kanchan SARIN
  • Balwinder SAINI
  • Jana BARBANEC
  • Watson ROBERT
  • Balwinder SAINI
  • Dan WATKINS
  • Eyrland GRAY
  • Sukhbir JABBAL

By Angus Wilson, Director, Aviation Services.

Another great year has passed! As ASP continues to grow, more and more dedicated current and future leaders of ASP are making the ASP family proud of all their efforts.

We had a great awards dinner on the 8th December at the Old Mill Hotel in Toronto, which was thoroughly enjoyed by all who attended.

Congratulations to all of the following award winners; thank you for your hard work and dedication!

  • Asad ABBAS, CEO’s Award of Merit
  • Dejan KRAVIC, CEO’s Supervisory Excellence
  • Morcos MALATY, CEO’s Employee Excellence
  • Sean GALLAGHER, CEO’s Award of Merit
  • David RAMLAGAN, CEO’s Award of Dedication
  • Noman BUTT, CEO’s Award of Employee Excellence
  • Bill CHARLES, CEO’s Award of Employee Excellence
  • Garinder GREWAL, CEO’s Award of Dedication
  • Isaiah BHARATH, CEO’s Award of Dedication
  • Patipan CHAICHARI, CEO’s Award of Merit
  • Senthuran MATHIEYAPARANAM, CEO’s Award of Supervisory Excellence
  • Zirjana HAXHIAJ, CEO’s Award of Employee Excellence
  • Osmond COUTINHO, CEO’s Award of Merit
  • Emily BALDEO, CEO’s Award of Dedication
  • Michael Lucas, CEO’s Award of Supervisory Excellence
  • Surinder GHOMAN, CEO’S Award of Employee Excellence
  • Elsie ROSENDO CORAZON, CEO’s Award of Employee Excellence
  • Fawad AKBARI, CEO’s Award of Employee Excellence
  • Mark BURNETT, CEO’s Award of Dedication

John Gangasingh, Manager Operations.

A special shout out to Erin Deslippe, Site Supervisor, for her loyal and dedicated leadership to Brookfield Properties, A.S.P, and to her front-line team.

Erin Deslippe and BAC Team


By David Ramlagan, Training Coordinator, Aviation Security.

We are now in full swing with the iSpring Learning Management System (LMS).

Although there is already a vast amount of learning content available, we are just getting started. There will be many more developments coming in 2019.

Once you complete a module or learning path, it will move from the “To Do” list to the “Completed” list within the options menu.

The goal of every employee is to clear the “To Do” list.

The iSpring mobile app makes it easier than ever to disseminate information so you are never out of the loop.

If you know of any learning content that may benefit your team, let’s have a discussion. I am more than happy to work with any team member to develop training modules to enhance the quality of our service. Feel free to provide feedback, as I depend on your input for improvement.

Please contact me at if you are having any difficulties logging in to iSpring.

The following is a summary of what is currently available on iSpring:


By Darren Scott, Resource Coordinator.

The uniform is a very important part of ASP.

It sets our employees apart from the general public as an individual in a position of authority. Despite its aesthetic advantages, the real benefit of the uniform goes beyond outward appearance.

Benefits of our uniforms:

  1. Instant Recognition. In an emergency situation, you don’t want to waste time looking around for someone who can help.
    If there’s a uniformed guard on hand, the decision is made for you, and you instantly recognize the person to alert.
  2. Peace of mind for employees and customers. When uniformed guards are on site, employees and customers are aware and reassured by their presence.
    The sight of a well-presented uniform is calming and provides reassurance.
  3. Deterrence of crimes. A guard in uniform on location provides a strong deterrent to would-be criminals.
  4. Sense of pride and belonging. When guards put on their uniform, they are able to feel a sense of pride in their own presentation, and also in their affiliation with a company that has an established and strong reputation. Many guards are proud to be a part of the organization and wear the uniform with pride. It identifies them as part of a team of experienced professionals.
  5. Professionalism. When a visitor sees a security guard on duty, their immediate thought isn’t that a third-party security company has been engaged to protect the premises.
  6. Most people will subconsciously assume that the guard is an employee or direct affiliate of whatever the guard protects – our clients. This makes presentation and professionalism of the utmost importance.

It is clear the uniform provides many benefits, not only in the form of presentation, but also for logical, practical reasons.

The employees trained by ASP are always proud of their presentation; they go above and beyond in their efforts to maintain a high-level of professionalism.


By Susana Borosic, Recruitment Manager.

With the launch of our new website (www.security-asp.com) , I am currently working with our web design team to create a more dynamic approach to our socials!


Visit our new website. http://www.security-asp.com

We want to make sure we share and capture the amazing team we have, offer opportunities to learn more about positions available, as well as explore other diverse topics that may be of interest to all of you!

In addition to job postings, events, and award postings, I hope to capture features in health and wellness, interest-pieces, as well as share social events that are running across the GTA! I don’t know about you, but I love enjoying my free time around the city with friends and family, and I hope to share some of my favourite spots.


Congratulations to all 2018 award-winners!

If there are any topics or interest-pieces you would love to hear more about, please email me at sborosic@security-asp.com.

Have a great holiday season!