By Mike Moledzki, Service Delivery Manager, RES/CIC.

When you ask for what the definition of dedication to your job is on Google, you should see these pictures of these two gentlemen.

I have had the great pleasure of working with Hardeep Khaneja and Henry Chanthanong for the past two years. I have seen them grow from hard-working site guards to the office professionals they are today. These two individuals put in countless hours calling and working on scheduling the residential/commercial sites. They put in 110% every day, working long into the late night to make sure everything is fully covered.

They are always ready to head to a site to lend assistance and guidance. These two deal with difficult decisions daily and always put in every effort to complete these tasks. They never complain about working late, even when it puts a strain on the personal lives. They work as a team, always being supportive to each other, leaning on each other in challenging times, always calmly answering the phones with the utmost professionalism and building their relationships with the guards.

I have heard many times when they call guards saying “Hey, I have this last-minute request for a guard, can you help us out and cover?” without a second’s pause, the guards say “Yes sir, of course, no problem for you.” This kind of rapport is not given freely; with months of dedication. they have been able to gain the trust and respect of not only the guards, but the entire management team.

I wanted to let you all know the importance of these two gentlemen and their contributions to the Toronto Residential/ Commercial sites of ASP

I say to you THANK YOU, Hardeep and Henry. Without the two of you putting in the efforts you do, we would not be able to enjoy the success we have had this past year. Please all join me in thanking these guys the next time you hear them calling. Keep up the hard work guys – you know it does not go unnoticed.


By Mina Khani, Training Coordinator

The year has brought significant changes and upgrades to our training tool box, from redesigned learning paths on our Learning Management System, to new teaching strategies and techniques for in-class training.

One of our newest OSR trainee classes gets into the holiday spirit at Toronto Pearson.

At ASP, education never stops for our trainees or our instructors and coordinators. We understand that the core of our service is the strength of our people and the investment in their training.

Looking forward to another successful year in 2019!


By Noah Thompson, Senior Manager, Customer Service.

In late 2017, we introduced Project Smile. Project Smile is a program that calls on Shift Supervisors and Shift Managers to nominate OSR Agents who are both opening and closing their passenger interactions with a smile.

Project Smile leads to other successful employee engagement programs such as the Perfect Attendance Challenge and the See It Reward It campaign.

OSR Agent Rina Viloria shows off her Motorola Verve with Supervisor Frank Owusu-Awuah.

Our first winner since the program’s return is OSR Agent Rina Viloria.

Rina wears a smile as part of her uniform every day. Since it’s the season of giving, Rina received a little something extra for putting her best foot forward every day. Well done, Rina!


By Danna Hazanovsky, Service Delivery Manager, OSR.

The Operational Support Representative (OSR) team is excited to announce that we are launching French online learning modules on iSpring in the New Year.

We are creating e- learning modules that will have common airport-related phrases in French. The modules will include the phrase and/or word along with its phonetic pronunciation.

French learning modules will enable our team to continue to provide a world-class passenger experience in both English and French!

Passengers must be served in the official language of their choice.

As Canada is a bilingual country and Toronto Pearson International Airport operates under federal legislation, our ability to provide excellent service in both English and French will allow us to operate with ease in the aviation industry. It is essential for our team to have the knowledge of basic French airport-related items.

We plan to encourage and incentivize those who engage in further fluency practices such as enrolling in French-language courses and participating in other ASP French programming. All employees are encouraged to engage in the program; however, the modules will be geared towards the Operational Support Representative team.

As Toronto Pearson International Airport continues to thrive as a world-class leader in the aviation industry; ASP is thrilled to support and promote all initiatives that will contribute to Toronto Pearson becoming the best airport in the world!


By John Gangasingh, Manager Operations, ES/CIC Division RW.

Well, it has been our first official month with our new and exciting client, the Greater Sudbury Airport (YSB)!

Our strong leadership team truly made the operational transition a smooth one. I’d like to personally thank Michelle Rieux and Tyler Hilderbrandt for all their support and tireless efforts.

Both of you and your front-line team have truly made us a success. I know the Greater Sudbury Airport and the ASP team truly appreciate all your efforts!

Well done and keep up the great work! Merry Christmas and Happy Holidays!


By Garinder Grewal, Service Delivery Manager.

Do you work at Toronto Pearson International Airport?

The 2018 Safety Climate Survey is on-going until December 31st. The GTAA’s target this year is 10,000 surveys, so GTAA needs to hear what all workers think about safety culture at Toronto Pearson.

The information that the GTAA receives from each of you holds great potential in improving Toronto Pearson’s health and safety performance and reducing workplace injury rates. Complete the survey today to earn a chance to win great prizes!


By Jim Catney, Vice-President, Aviation and Transportation.

As I reflect on 2018, I am tremendously proud of our accomplishments; we continue to grow our business and continue to provide a high level of service to our clients.

The pride and effort by everyone, in all roles at ASP daily is why we are successful…it is a team effort.

In 2019, we will be focused on improving employee engagement at all levels in our organization. Improvement initiatives that intend to provide an improved working environment for our employees will be our priority. We are currently focused on recruiting and training additional employees to make sure we are well positioned with resources to meet the anticipated demand for our services throughout the upcoming year.

New security uniforms that include the Toronto Pearson logo will be introduced. The new uniforms reflect our continued partnership with the GTAA and our pride in being part of the Pearson airport team.

We have been reviewing every step of our current recruitment process. We are developing improvements to every step of the onboarding process for our new employees, we have restructured and expanded our Resource Planning department, and we are continuing to develop ongoing training modules to ensure employees are updated on new processes and procedures as they occur.

Our goal is to be the best aviation security and customer service provider in Canada; it will take a coordinated team effort to achieve our goal and I am confident that we will be successful.

I wish all of you and your families a very safe and enjoyable Holiday Season, and best wishes for the New Year!


By Noman Butt, Service Delivery Manager, Ad Hoc/Operations Manager, YYC (Acting).

We would like to take the opportunity to recognize some instrumental employees.

These people have gone above and beyond expectations. They stood out and therefore were personally recommended by their supervisors – their incredible contributions have not gone unnoticed. When we work together as a team, we all succeed!

Thank you to the following:

  • Sandeep MALHOTRA
  • Farzana HUSSAIN
  • Gurmeet GARCHA
  • Ruhama CHOWDHURY
  • Manjinder GILL
  • Kanchan SARIN
  • Balwinder SAINI
  • Jana BARBANEC
  • Watson ROBERT
  • Balwinder SAINI
  • Dan WATKINS
  • Eyrland GRAY
  • Sukhbir JABBAL

By Angus Wilson, Director, Aviation Services.

Another great year has passed! As ASP continues to grow, more and more dedicated current and future leaders of ASP are making the ASP family proud of all their efforts.

We had a great awards dinner on the 8th December at the Old Mill Hotel in Toronto, which was thoroughly enjoyed by all who attended.

Congratulations to all of the following award winners; thank you for your hard work and dedication!

  • Asad ABBAS, CEO’s Award of Merit
  • Dejan KRAVIC, CEO’s Supervisory Excellence
  • Morcos MALATY, CEO’s Employee Excellence
  • Sean GALLAGHER, CEO’s Award of Merit
  • David RAMLAGAN, CEO’s Award of Dedication
  • Noman BUTT, CEO’s Award of Employee Excellence
  • Bill CHARLES, CEO’s Award of Employee Excellence
  • Garinder GREWAL, CEO’s Award of Dedication
  • Isaiah BHARATH, CEO’s Award of Dedication
  • Patipan CHAICHARI, CEO’s Award of Merit
  • Senthuran MATHIEYAPARANAM, CEO’s Award of Supervisory Excellence
  • Zirjana HAXHIAJ, CEO’s Award of Employee Excellence
  • Osmond COUTINHO, CEO’s Award of Merit
  • Emily BALDEO, CEO’s Award of Dedication
  • Michael Lucas, CEO’s Award of Supervisory Excellence
  • Surinder GHOMAN, CEO’S Award of Employee Excellence
  • Elsie ROSENDO CORAZON, CEO’s Award of Employee Excellence
  • Fawad AKBARI, CEO’s Award of Employee Excellence
  • Mark BURNETT, CEO’s Award of Dedication

John Gangasingh, Manager Operations.

A special shout out to Erin Deslippe, Site Supervisor, for her loyal and dedicated leadership to Brookfield Properties, A.S.P, and to her front-line team.

Erin Deslippe and BAC Team