By Noah Thompson, Senior Manager, Customer Service
As part of our Employee Excellence Program, two employees were recognized for their efforts in enhancing the customer experience in August.
With all that life throws our way, ASP appreciates the efforts made by our Team to attend work on a regular and consistent basis. This summer, a Perfect Attendance Contest ran in July and August.
Our August Perfect Attendance winner, OSR Renu Kalra (Right) with SDM Danna Hazanovsky (Left).
Efforts made by our team to keep passengers moving were recognized by the GTAA and other stakeholders several times throughout the busy summer months.
In August, we took the opportunity to award Employee of the Month to an Agent that not only keeps our passengers moving but does it with a smile.
ASP Customer Services, Employee of the Month, Joanne Jerome (Middle) with Shift Manager Jason Zapata (Left) and Supervisor Lovleen Kaur (Right).
By Danna Hazanovsky, OSR SDM, Customer Service
With this year’s Summer Operation coming to an end, we want to thank each and every one of the members of our OSR team!
The team faced a wide variety of challenging circumstances and were able to work with their colleagues and airport stakeholders in order to ensure all passengers were provided with a seamless experience.
The hard work and dedication did not go unnoticed! The GTAA has recognized the achievements of the frontline team and commended the excellent performance. We look forward to the season ahead and can’t wait to continue the excellent work in the upcoming months.
Left to right: Patel, Manisha- Thotage, Champa- Siason, Cristina.
Left to right: Mamugay, Marietta-Romano, Megan-Hyde, Cordella- Sarwar, Saba.
By Garinder Grewal, Service Delivery Manager, Aviation
We are at once delighted and disheartened to announce that Piro Koco has retired from ASP on September 13, 2018.
Piro worked with ASP for over 14 years as Access Control Officer at Toronto Pearson International Airport. Piro has been a tremendous employee with a perfect attendance for past 10 years.
He plans on spending his time with his family here in Canada and also travelling back home to Albania every year. We all wish Piro the very best and he will be greatly missed by us all!
Piro Koco and Garinder Grewal, Service Delivery Manager, Aviation
By Susana Borosic, Recruitment Manager
We would like to welcome Petra Amanovic-Nash to the ASP family!
Petra will be taking on the role of Administrative Assistant at our head office in Burlington, and offers extensive knowledge in Front Office Administration, Executive Scheduling, Customer Service and much more!
We look forward to working with her!
By Susana Borosic, Recruitment Manager
Thank you for celebrating our incredible team at this year’s end-of-summer Employee BBQ!
David R., Training Coordinator (with burger), Sean G., Recruiter (left front), Noman B., Client Support Manager (right front), Angus W. Director of Aviation Services (back right), Garinder G., Service Delivery Manager (right front).
We are happy to share that many recently hired candidates came by to get to know our remarkable staff members and exciting company culture; they loved what they saw! Everyone enjoyed great food, snacks, and drinks, but no celebration would be complete without some swag! Congratulations to team members Arthur K., Janet M., Karen S., Arearatnam M., Noel M., Christian E., and Gurbir A. on winning hand-selected gifts baskets, electronics, and, our grand prize, a Samsung Tablet.
We know our dedicated staff are the ones to thank for our ability to maintain our reputation across Canada. We want to take this time to thank our Access Control Officers, Mobile Patrol, Backflow, Door Patrol, and Supervisors for working around the clock to ensure the protection of travellers and patrons.
Thanks to our Operational Support Representatives (OSRs) for maintaining a stress-free travel experience and for always smiling! Thanks to our Specialists for unwavering tact and vigilance! Thank you to our Canine Handlers for meticulous patrols and around-the-clock care of our Canines. Thank you to our Residential and Commercial Team members for constant dedication and excellence across the GTA and beyond, and thank you to our Supervisors, Managers, Trainers and all Administration for another great season. Goodbye Summer, hello Fall!
Sean G., Recruiter and Christian E., Specialist, YYZ
Operational Service Representatives (OSRs)ASP Employee BBQ in YYZ Terminal 1 (Arrivals)Janet M. – Access Control Guard, YYZGurbir A. – Door Patrol, YYZMurugesu A. – Access Control Guard, YYZNighat J. – Access Control Guard, YYZ
By Barbara Joaquin, Manager, Human Resources
We have recently welcomed a new member to the head office Human Resources Team, Theresa Schulin.
Theresa joins ASP as HR Administrator, to fill in for HR Administrator Carling Rakoczy when she goes on maternity leave in June 2018.
Theresa comes to us with over 10 years of human resources experience, having worked for Ikea as an HR Generalist. Most recently, Theresa supported GardaWorld in the areas of payroll, billing and scheduling of guards.
In Carling’s absence, Theresa is your main point of contact for general HR inquiries, such as benefits enrolments/changes, uniform orders/returns, employment letters, employee portal password issues, and updating personal information. Theresa can be reached at 905-333-4242 ext. 224 or tschulin@security-asp.com.
Please join me in welcoming Theresa to the ASP team!
By Paul Parkinson, Director of Finance
Payroll Processing Charges
Here at head office, the accounting team has been hard at work in transitioning our accounting and payroll system to Sage 300. We’re very excited about this change. With an integrated system connecting both the scheduling and accounting system, we will see fewer errors and increased efficiencies. This means that there will be a new format for the paystub. Prior to the conversion, we will be providing a sample paystub to help you understand how to read the new paystub.
To help reduce the number of payroll discrepancies, we encourage you to review your online portal frequently and quickly bring any discrepancies to your supervisor. Resolving discrepancies after the payroll process is extremely time-consuming.
OHIP +
The recent changes in the provincial government provide drug coverage for persons under 25 years of age. Please request the generic drug from your pharmacist; otherwise, you may still be responsible for a charge that isn’t covered.
By Jim Catney, Vice-President, Aviation and Transportation
ASP wishes to congratulate one of our key customers – the Greater Toronto Airports Authority (GTAA) for receiving the Airports Council International’s Airport Service Quality (AQS) recognition award for Customer Service Excellence and the title of Best Large Airport in North America.
The Airports Council International Airport Service Quality Award is the highest possible distinction in the industry and we are delighted that Toronto Pearson has been recognized for this significant achievement and prestigious award, which is possibly the highest accolade an airport operator can achieve.
This is a great step for the GTAA in achieving their vision of becoming “the best airport in the world” and their mission statement of “Passengers are our passion”.
ASP continues to support the GTAA and the Toronto Pearson Airport Community in enhancing the customer service experience; as employees of the Toronto Pearson Airport Community, we should all be extremely proud of our role in airport customer service excellence.
On behalf of ASP, we sincerely congratulate the GTAA and wish them continued success in the future.
By Noah Thompson, Senior Manager, Customer Service
OSR Agent Mariam Yalda received an Eye on Safety Award from GTAA, Corporate Safety and Security for going above and beyond while performing her OSR duties.
During an afternoon peak in Terminal 3 at Toronto Pearson, Agent Yalda was instrumental in the apprehension of two passengers that forced their way through a Terminal Access Control Point.
Mariam’s attention to detail and direction, led TPIA Safety and Peel Regional Police to the unruly passengers to stop them from boarding their flight.
Mariam is a shining example of our team going above and beyond for Safety and Security. Mariam received some safety swag and is invited to attend the GTAA’s Eye on Safety Gala later this year. A job well done!!
By Garinder Grewal and Noman Butt
On Saturday, September 23, 2017, Toronto Pearson facilitated the 10th annual Runway Run, where runway 06R-24L was open to roughly 2300 community members for a 5 km run and a 2 km walk.
The event featured giveaways from generous corporate sponsors, exhibits of emergency vehicles and aircraft, music and family activities. Proceeds support local charities that uplift people and communities.
Prior to the event, on September 21 and 22, ASP and Airfield Access donated three DA drivers with vehicles and one escort for eight hours for vendors and GTAA set-up.
On event day, 12 employees with vehicles were placed around the runway to extend the Primary Security Line (PSL) from 0430-1400. Three guards were posted from 0430-1400 at Airside PSL gate to allow access for the volunteers, participants and the vendors. One supervisor was scheduled from 0430-1430 to supervise the guards and to channel correspondence between the GTAA and our employees.
ASP managers Garinder Grewal and Noman Butt were also present from 0430-1400 to oversee the operation and to ensure GTAA was satisfied with ASP’s services.
Thanks to our supervisor and employees involved in this event. Our goal to have a safe, secure and enjoyable community event was accomplished!
