ASP understands the importance of delivering quality customer service and the positive impact that it can have on our brand and our clients brand as well.

Whether an employee is providing security services or customer support services, the priority is to do so in a professional and respectful manner. Every customer should feel like a V.I.P. – a Very Individual Person. When a customer feels like an individual, they are more likely to perceive their experience as unique and special. It can be a challenge in busy airports and sports arena environments to individualize every interaction in a special way, however; that should always be our goal.

Customers are typically a little stressed on their travel or event day, they may have started their day in a different time zone and are fatigued, frustrated with line-ups for processing, etc. It is during these moments, if you interact with each customer as a V.I.P. that it can make a difference in a very positive way.

ASP has received many letters and emails from customers and our clients that highlight a particular interaction with an ASP employee that impressed them so much, they took time to write a letter or email to recognize the employee.

Our company continues to grow as a result of the quality of service our existing employees provide every day. Every employee plays an important role every time you wear the ASP uniform.

Thanks to all of our employees for delivering great service over the busy summer period. 

Over the last few years, we have had some changes within the
Residential and Commercial training, as we have looked to continue improving and building out a training program that will allow our team to be at the top of the industry as industry trained experts.

I wanted to take this opportunity to welcome Lisa Marsan as the new Employee Development Manager for the Residential & Commercial division. Lisa has spent the last 16 years of her career in an employee development role within the security industry and has been an integral part in building customized training programs and modules that were specific to the industry needs. Lisa has a wealth of knowledge that will help ASP take the next step in our future training and development.

Lisa spent the majority of her 16-year career at Tyco Integrated Security & Johnson Controls. Through her years in different roles, she has gained a lot of experience and have made a lot of wonderful networks and resources that have helped her grow and develop as a professional trainer. Lisa also received an honors certificate in adult education and staff training through Seneca College.

I know that we are very happy to have Lisa join our team and we are very excited to see how Lisa will help continue building our training division as we move forward to be the industry leaders.

I am proud and honoured to have Lisa as part of our team and I look forward to watching her grow in this role and assist with growing
our division.

Please take this opportunity to welcome Lisa to the team.

Tim Campbell has recently been promoted to Site Supervisor of
the famous and historic St. Lawrence Market, in Toronto’s bustling downtown.

The St. Lawrence Market was voted “The #1 Market in the World” by National Geographic. Thus, it is easy to say this is one of our most prestigious CIC division clients we have been fortunate enough to acquire in July 2018.

Mr. Campbell was an easy pick to lead this busy site, due to his Security Specialist background from Union Station, previous employers, and his outgoing personality. Tim
has shown great leadership through his process improvements, building client and tenant relationships, team building, and loyalty to both the Client and ASP His initiatives and forward-thinking attitude allowed him to challenge the status quo, provide the Client with much improved services, and ultimately reflecting himself and ASP as a second-to-none service provider for the St. Lawrence Market. I would like to personally thank Mr. Campbell for being an integral part of the team and truly making a difference. Keep up the great work, Tim!

Over the last few years, we have had some changes within the Residential and Commercial management team. These changes have inspired positive change and growth that has allowed our team to take the next step.

I want to take this opportunity to welcome John Gangasingh as the new Operations Manager for the Residential & Commercial division. John has spent the last 18 years of his career in senior management roles within the aviation industry and has managed services on multiple different levels. John has a wealth of knowledge that will help ASP take the next step in our future.

John spent the majority of his career at Toronto Pearson International Airport. John has worked in an airport operations capacity with both the airport and with third party service providers in a management capacity. Through his years in different roles, he has gained a lot of experience and have made a lot of wonderful networks and resources that have helped him grow and develop as a professional. John has now taken his career in the direction of Security Services and has become a part of the ASP family.

I am proud and honored to have John as part of our team and I look forward to watching him grow in this role and assist with growing our division.

Please take this opportunity to welcome John to the team.

As part of our Employee Excellence Program, two employees were recognized for their efforts in enhancing the customer experience in August.

With all that life throws our way, ASP appreciates the efforts made by our Team to attend work on a regular and consistent basis. This summer, a Perfect Attendance Contest ran in July and August.

Efforts made by our team to keep passengers moving were recognized by the GTAA and other stakeholders several times throughout the busy summer months.

In August, we took the opportunity to award Employee of the Month to an Agent that not only keeps our passengers moving but does it with a smile.

With this year’s Summer Operation coming to an end, we want to thank each and every one of the members of our OSR team!

The team faced a wide variety of challenging circumstances and were able to work with their colleagues and airport stakeholders in order to ensure all passengers were provided with a seamless experience.

The hard work and dedication did not go unnoticed! The GTAA has recognized the achievements of the frontline team and commended the excellent performance. We look forward to the season ahead and can’t wait to continue the excellent work in the upcoming months.

We are at once delighted and disheartened to announce that Piro Koco has retired from ASP on September 13, 2018.

Piro worked with ASP for over 14 years as Access Control Officer at Toronto Pearson International Airport. Piro has been a tremendous employee with a perfect attendance for past 10 years.

He plans on spending his time with his family here in Canada and also travelling back home to Albania every year. We all wish Piro the very best and he will be greatly missed by us all!